Our Contact
Contact
Get in Touch With Us
FAQs
Frequently Asked Questions
For Customers
It's simple! Get your tracking number received via SMS or from the merchant, and go to the "Parcel Tracking" section on our website. There you will find the real-time status of your delivery.
We do our best to deliver your parcels within 24 to 48 working hours across all of Tunisia, depending on the location and the time the parcel was collected.
Yes, it is possible as long as the parcel is not yet out for final delivery. Please contact our customer service immediately at +216 31 122 619 or through our social media channels to make the change.
Don't worry! Our courier will contact you by phone. If you are away, a second and third delivery attempt will be scheduled for free the following day.
For Merchants & Partners
You can open a business account directly through our online portal or by reaching out to our sales team. We provide solutions designed for both startups and large e-commerce businesses.
Absolutely. COD is at the core of our operations. We collect your total sales value upon delivery and pay out your funds according to a flexible agreed schedule (weekly or bi-monthly).
We provide full flexibility with three main shipping options:
- Door to Door: Pickup from your location and delivery straight to your customer.
- Door to Counter: Pickup from your location and drop-off at one of our hubs.
- Counter to Counter: Drop-off and collection directly at our branch (the most budget-friendly choice).
Yes, we handle merchandise returns and exchanges. You can view the live status of your returns directly inside your partner dashboard.